How reliable is the mobile signal in your building (or buildings)?
One-bar coverage has always been frustrating, but as consumers and businesses increasingly use mobile for everything from shopping to healthcare to colleague communications, it’s becoming a much bigger issue.
For mobile-first solutions to work, they need a mobile connection – with decent data speeds – in the buildings where people will use them the most.
If customers can’t get 4G in a supermarket, how can they use smart shopping apps instore? What good are digital patient records if carers and patients can’t access them in hospital? How effective will mobile communications be in a warehouse, if their call connection is intermittent?
Any mobile strategy – whether it’s a customer-facing App or an internal communication process – is only as good as the connection supporting it. Being able to guarantee mobile connection indoors is going to be vital to digital transformations in every sector.
And thanks to new technology like Cel-Fi, boosting signal indoors is now affordable and easy in virtually any building that needs it:
Why not use Wi-Fi instead?
Wi-Fi calling and data can seem like the obvious solution to in-building data and calls, but it’s not always the most reliable or cost-effective solution, particularly if a lot of people are connecting at once.
What causes bad signal?
The obvious culprit is weak signal strength in the local area, but this isn’t always the cause of poor mobile coverage indoors.
Mobile signal can also be interrupted by building materials, like glass, metal, brick and insulation. It can also suffer in buildings located in high-density areas, or those close to wooded areas or hills.
Whatever the reason for poor signal indoors, you may be able to boost your signal to give your users full data and calls coverage with Cel-Fi.
Suitable for most buildings, Cel-Fi’s affordable mobile signal boost technology brings better voice quality and data speeds to premises large and small.
To find out if your network signal challenges can be fixed with Cel-Fi, email email@example.com or call 0333 344 4417.
Created on 14/07/2020 16:20:51 Comments (0)
Tags: Cel-Fiindoor coveragemobile coverageNHSUCtel
An NHS trust in the UK was in dire need of strong, reliable mobile network signal at two of their hospitals. With one location being badly affected by coronavirus, the project had to be carried out fast, without severe disruption to either premises. Here’s how UCtel implemented Cel-Fi’s mobile signal boosting technology to deliver an effective, speedy solution.
The case for better mobile calls and data coverage
Like most healthcare providers in the UK, the trust has started to move towards a ‘mobile first’ strategy, with everything from patient records to colleague communications relying increasingly on mobile connections.
Mobile has become such an integral part of healthcare, especially during the COVID-19 outbreak, that the NHS has released official guidance on how staff and patients can use devices safely
Digital services that need mobile data and calling to function include:
Why WiFi and external mobile signal doesn’t always work
While WiFi can offer a partial solution, it’s often inconsistent across an entire hospital building, especially for hospitals that are arranged in blocks with walkways and outside spaces between wards and facilities. These ‘drop zones’ are not only inconvenient, but can delay emergency communications.
As for relying on existing network coverage, healthcare buildings are among the worst affected by poor mobile coverage, with 82% of workers reporting bad signal in a recent study. While this can be due to location, it is mostly thanks to building layouts and materials such as brick, glass and metal obscuring signal.
A fast, efficient solution with Cel-Fi
As one of the hospitals was particularly badly hit by coronavirus, access to digital services – for staff and patients alike – had suddenly become a significant priority. The solution needed to be fast, without causing disruption to busy wards.
By installing Cel-Fi QUATRA signal boosters, UCtel could quickly bring reliable coverage from multiple networks into the premises.
Surveys were carried out to determine the quantity and location of the Cel-Fi QUATRA units to provide the coverage needed. UCtel’s team of engineers installed new cabling throughout the building to connect the system and tuned it to deliver the optimal signal.
Cel-Fi does not interfere with existing wireless products, making it safe to use alongside hospital equipment.
The solution is remotely supported by UCtel to ensure it continues to deliver the coverage required.
The new solution has transformed a user experience where there was either no coverage or a patchy, weak signal, to a consistent coverage with a high data throughput.
Both hospitals now have reliable network coverage, allowing healthcare professionals, administrators and patients to access digital services and stay connected.
Authorised by 200 mobile carriers, Cel-Fi also automatically adjusts to changing network conditions, so that the hospitals can rely on network coverage regardless of environmental changes.
To discuss whether Cel-Fi could be the network solution your building needs, email: firstname.lastname@example.org or call 0333 344 4417. We can help you identify what’s causing your in-building signal problems and find the right solution for you.
Created on 10/06/2020 16:08:17 Comments (0)
Tags: Cel-Fimobile coverageNHSUCtel
It’s no surprise that video calling statistics have rocketed since the coronavirus outbreak began. Thousands of people around the world have quickly adjusted to using video conferencing and collaboration tools as a way to maintain more meaningful communication with their colleagues, friends and families, as they adjust abruptly to social distancing.
But is this a temporary change in communication, or has the current climate paved the way for a permanent shift towards visual communications, both in our personal and professional lives?
As the pandemic changes the way we live, work and interact, it could be creating a new normal for video communications that will last long after social distancing restrictions have been lifted.
When customer services are weak, and your workforce is struggling to remain professional due to dropped signal, productivity dips. The retention of customers and attracting a new audience then become a challenge, resulting in a decline of business growth and ROI.
Surge in demand for video – and security problems
In March, emergency measures in various countries caused a surge in adoption of video calling software. Webex hosted 50 million virtual meetings from 1st – 26th March, Zoom reported a 535% rise in global daily traffic, and Microsoft Teams recorded a 775% increase in Teams calling over a one-month period of Italy’s lockdown. In the UK alone, research by EY found that 18% of people surveyed had tried video calling for the first time since social distancing began.
Yet in the rush to onboard video conferencing and collaboration, security concerns have been shifted to the back burner – which could prove catastrophic if they are not addressed soon. Arvind Narayanan, an associate computer science professor at Princeton University, went as far as to say that Zoom’s security flaws made it as bad as malicious software. A lack of end-to-end encryption on the platform raises risks of data breaches, hacking and confidential information leaks, which is particularly worrying given Zoom’s sudden burst of popularity with individuals, businesses and government departments alike.
But this does not need to be a barrier for businesses looking to embrace video capabilities as a key part of their communication, now or in the future. Unlike Zoom, Webex features end-to-end encryption that makes the platform – and the conversations that take place on it – secure. And with cloud capabilities, it can easily and quickly be adopted by remote-working teams.
Future expectations for face-to-face
Video conferencing has been lauded as a game-changer for several years, but has always faced a slight reticence from users. In many offices, video calls have until now been reserved for important long-distance meetings, or specific group meetings, as opposed to being used as an everyday tool to chat to clients, suppliers or remote colleagues. At home, while younger generations have embraced video-based communications through apps like Snapchat and TikTok, others have restricted it’s use to reaching out to far-flung friends and relations.
Yet this period of remote working appears to have given video conferencing the nudge it needed to get over this hurdle. With people confined to their homes, video has become a valuable way to integrate with the world – and that slight awkwardness associated with the software has quickly evaporated in a time of need.
This could dramatically change expectations for business communications in the future – and open doors for companies in both the B2B and B2C space.
A study by Michigan University, back in 2017, found video calling the second-best method of communication to build trust, second only to in-person contact. With video calling now more widely embraced across various sectors of society, demand for face-to-face customer service and account management is likely to rise – providing businesses with an opportunity to build relationships and improve trust scores.
EY’s research also found respondents more ready to engage digitally with service providers, rather than through traditional telephone correspondence, since the outbreak began. Interesting use-cases of existing video customer services include Google’s Helpouts, Durham County Council’s Durham Talk and Schuh’s Live Help feature. It will be interesting to see how many businesses launch their own video services to respond to increased demand – and what those services will look like.
Predicting the future of video
It’s impossible to know how long remote working and social distancing will continue, but what we do know is that video conferencing is an invaluable tool both in the here and now, and for the future of communications.
To find a secure video platform that suits your business needs – whether you need internal communications or customer facing applications – please get in touch – email@example.com. We can help you find the platform for you – and with cloud capabilities available, we’re able to get your collaboration tools up and running immediately while your teams work from home.
Created on 09/04/2020 16:42:50 Comments (0)
Poor communication in a business is disruptive, unprofessional and damaging to growth.
When was the last time you were on the phone, about to close the deal with a potential customer only to find yourself in an office dead zone? The signal drops and your customer’s voice breaks-up or disappears, leaving you with a lost opportunity.
Are your visitors or guests unable to make or receive calls on their mobile devices? Do they have to always go onto Wi-Fi to get connected? Frustrating to say the least.
But these aren’t the only casualty of inefficient mobile coverage.
Approximately 85% of your workforce is using more than one device to communicate at work, sending and receiving some of the 293 billion emails sent across the globe every day. But how many of these are getting stuck in an outbox due to bad data? And how many of these are opportunities going to waste?
Across the UK, productivity improves by 25% in organisations when employees are connected. But indoor mobile coverage is a serious problem across the entire UK – with 23% of businesses STILL plodding along without it. But when 89% of business owners believe it to be extremely important, something needs to shift.
UCtel understand that businesses want a system that can address poor coverage pain points, but at an affordable price. In fact, with 41% of you claiming exactly that, the team had to find a solution. And that solution is Cel-fi.
A revolutionary, award-winning product – developed by Nextivity Inc – simplifies daily interactions by improving indoor coverage with up to 1000x stronger signal. As Ofcom-Licence exempt and carrier approved and endorsed, it won’t interfere with other wireless products, ultimately delivering streamlined communications across your business.
Covering spaces no-one has covered before, Cel-fi…
Even if the mobile signal in your office is inhibited or blocked by trees, hills, buildings or bad weather, Cel-fi cannot be stopped. Reproducing 3G and 4G connections and propagating signal coverage, it won’t overlap WiFi and can be easily switched between networks.
But with this level of technology, you also need experts - in the form of UCtel. As certified partners of Cel-fi, the team offer overarching management and maintenance services. Call UCtel today on 0333 344 4417 and get your business connected.
Created on 22/01/2020 23:46:27 Comments (0)
Tags: Cel-Fimobile coverageNextivityUCtel
In 2019, 38% of businesses viewed cloud management as a top priority, with many expected to process 94% of workloads with it by 2021. Join them in 2020 and simplify your enterprise…
Allow UCtel to put your business on the cloud with Cisco Meraki. With this secure and efficient cloud-managed networking system, you can streamline your business, resulting in increased productivity, stronger company-wide communications and enriched customer interactions.
A cloud-based solution designed to help your organisation upgrade its communications securely, Cisco Meraki enables:
Also releasing an innovative new product in December, Cisco Meraki now also allows businesses to take advantage of mobile technology with an MG Cellular Gateway that can be positioned outdoors, guaranteeing your network will always have signal. And with 12% of organisations losing connectivity at least once a day, UCtel understand this business need.
As certified partners of Cisco Meraki, UCtel can offer a complete network solution, helping your business securely upgrade from outdated infrastructures resulting in stronger communications, greater efficiency and improved customer interactions.
Call UCtel on 0333 344 441 to unearth your options and get your business ready for the future.
Created on 22/01/2020 19:37:31 Comments (0)
Tags: CiscoMerakiMG Cellular GatewaySD-WANUCtel