MSAmlin wanted to improve existing infrastructure. UCtel was to analyse present telephony system and emphasize current shortcomings. There were some problems, affecting day-to- day business, that were not been able to solve by an existing IT support. MSAmlin operates internationally with offices scattered all-over the world, Miami, Dubai, Zurich, London, Singapore. If not acted on, impact would have been a missed revenue and a potential decline in market share.
Every missed phone call creates a substantial loss in sales and a drop in customer satisfaction levels. MSAmlin was assure that investment in an expertise would deliver benefits to the business:
- Faster troubleshooting and problem solving.
- Less downtime, due to better planning.
- Innovative approach to existing practices.