The UCtel Service Desk provides a range of support services, from ad-hoc support through to 24/7 proactive managed services – including incident and change management.
UCtel recommends that all managed systems are monitored. If anything is not operating within normal parameters, alerts are sent to the UCtel Service Desk, allowing the team to monitor, triage and provide incident management. This platform also provides the basis for technical reporting, which identifies any underlying trends that may later lead to a problem.
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Reporting ensures the service meets expectations and service-level agreements (SLAs), while also checking that managed systems operate normally, delivering the required stability and functionality.