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Managed Services

Collaboration, cloud and mobile services.

Managed Services

Keep your systems safe and running smoothly with UCtel’s overarching management and maintenance services.

Covering collaboration, cloud and mobile, UCtel's range of managed services are tailored to every client, to make sure you get what you need from your communications.

Service Desk

The UCtel Service Desk provides a range of support services, from ad-hoc support through to 24/7 proactive managed services – including incident and change management.

UCtel recommends that all managed systems are monitored. If anything is not operating within normal parameters, alerts are sent to the UCtel Service Desk, allowing the team to monitor, triage and provide incident management. This platform also provides the basis for technical reporting, which identifies any underlying trends that may later lead to a problem.

Get in touch with the UCtel Service Desk

Network Solutions

Reporting

Reporting ensures the service meets expectations and service-level agreements (SLAs), while also checking that managed systems operate normally, delivering the required stability and functionality.

Service Management

UCtel’s Service Management function ensures your technology meets your requirements. Providing continual service improvement, Service Managers will perform regular service and technical reports, while maintaining a log of actions and issues.

Full service management