Cisco Spark Care is a customer care solution that works seamlessly, as the name implies, with the Cisco Spark suite. Designed for use by smaller teams of up to 20, Cisco Spark Care lets the group communicate via web chat and call-back. Simply put, it gives a smaller company all the advantages of the customer service systems used by their larger competitors.
As more and more people use the internet to search for information, they are also expecting to find the answers and be able to connect with businesses right there and then; no one wants to wait. Cisco Spark Care gives you the ability to add live web chat to your website and live chat gives you an opportunity to communicate with your customers when they want to talk. They can ask questions, explain their concerns and you get more chances to close a sale and build customer relationships from the very first time they visit your website.
For customers that don't like to chat online, Cisco Spark Care gives them the chance to request a call-back; your staff can then return the customer's call at a time that is convenient for everyone.
At your end, you get a clean, simple workspace for handling your customer care work. Cisco Spark Care maintains history of customer contact, so a client never needs to feel like you don't remember and value them. It's easy to keep on top of what's going on with customer care for management too, as Cisco Spark Care gives you reports on team and individual performance, as well as customer satisfaction metrics and more.
Cisco Spark Care is a cost-effective way for smaller teams, and a trained member of the Uctel Team could have it up and running for you in no time at all. If you'd like to get in touch and start serving your customers better, please give us a call today.