Cisco Spark Care is a customer care solution that works seamlessly, as the name implies, with the Cisco Spark suite. Designed for use by smaller teams of up to 20, Cisco Spark Care lets the group communicate via web chat and call-back. Simply put, it gives a smaller company all the advantages of the customer service systems used by their larger competitors.
As more and more people use the internet to search for information, they are also expecting to find the answers and be able to connect with businesses right there and then; no one wants to wait. Cisco Spark Care gives you the ability to add live web chat to your website and live chat gives you an opportunity to communicate with your customers when they want to talk. They can ask questions, explain their concerns and you get more chances to close a sale and build customer relationships from the very first time they visit your website.
For customers that don't like to chat online, Cisco Spark Care gives them the chance to request a call-back; your staff can then return the customer's call at a time that is convenient for everyone.
At your end, you get a clean, simple workspace for handling your customer care work. Cisco Spark Care maintains history of customer contact, so a client never needs to feel like you don't remember and value them. It's easy to keep on top of what's going on with customer care for management too, as Cisco Spark Care gives you reports on team and individual performance, as well as customer satisfaction metrics and more.
Cisco Spark Care is a cost-effective way for smaller teams, and a trained member of the Uctel Team could have it up and running for you in no time at all. If you'd like to get in touch and start serving your customers better, please give us a call today.
Created on 25/04/2017 09:44:27 Comments (0)
In the business world, teamwork is more prevalent and relevant than ever before. At UCtel, we believe giving your team the power to work at their best should always be a number one priority. The days when people worked together in cramped offices is quickly giving way to a more interactive and digital business world.
But teamwork extends beyond employees and the walls of the business and this is one area where employees and executives agree. Digital technologies are creating higher values in operational efficiency and employees believe these advancements will transform the way they work together.
Nowadays, we are likely to find members of the same team spread across different locations around the globe, which is why team management software solutions such as Cisco Spark are so important for successful collaboration.
According to Harvard Business Review Analytic Services (HBRAS), executives believe effective team communication, the ability to find information quickly and connecting with partners and customers are all important factors for successful business collaboration.
However, finding the right tools to meet these growing needs is not easy. Applications that executives have previously implemented have failed for a number of reasons. More often than not, these applications were not simple to implement and as a result they were not used effectively by employees. Similarly, these applications did not integrate with other business processes and were not properly aligned to suit the work style of the user.
So, what is the solution?
At UCtel, we believe Cisco Spark can eliminate these issues. Designed to help executives create a unified and cohesive team, the Cisco Spark app will allow your team members to have immediate access to each other at the touch of a button.
Cisco Spark integrates seamlessly with all of your existing tools and is aligned to suit different work styles. Everything you need will also be in one place (whiteboarding, calling, messaging, sharing content and meetings). Here at UCtel, we can successfully implement Cisco Spark for your business and help you optimise communication between your remote workforce. Give us a call today to discuss further.
Created on 27/03/2017 09:00:00 Comments (0)
Giving your team the power to perform at its best should always be your priority as an employer. Often it isn’t easy to get your team to collaborate or to work together, especially when you need to rely on different departments and locations across the globe. While that may be a daunting task, there is a simple solution.
Cisco Spark is a team management software designed to help you create a cohesive and unified team. No matter what your project may be, or where in the world your team members are, they will benefit from the ability to work together through this singular app. It operates on any device and allows your team to have immediate access to each other at the tap of a button.
This team meeting platform is a secure way to share documents, discuss projects and complete conference calls without any hassle. Your team will be able to benefit from the many tools and features the app has to offer, keeping their projects running smoothly and with easy real-time communications allowing for proper team collaboration.
Your team can be anywhere in the world and still connect with each other to discuss important points; meetings can be scheduled, and any device can be used between team members. Investing in Cisco Spark means you are investing in your team. Its messaging system is the perfect replacement for emails, letting your team share ideas and files in a live, real-time environment.
Cisco Spark is the only team management app that really brings your team together. Introducing this software to your business is the ideal solution for creating synergy and making sure that you are able to deliver the very best service to your customers. Your team will build confidence in each other from using this app, and in return, you can have confidence in your team.
Contact us at UCtel today if you would like more information on Cisco Spark.
Created on 22/02/2017 15:00:43 Comments (0)
We can help you grow your business by extending the value of on-premises or managed solutions. We can seamlessly connect on-premises call control with the cloud-based message and meeting capabilities of Cisco Spark.
Differentiate yourself by cloud collaboration service that is simple, secure, and complete.
Created on 09/02/2017 14:03:32 Comments (0)
Cisco Spark has a new upcoming virtual event to inform new users on how their products could be of real use to your business. One of the main reasons for you to truly consider purchasing Cisco Spark is down to the platform's ability to create effective working relationships between team members. Cisco Spark allows for collaboration through messages and video calls.
If you would be interested in learning more about Cisco Spark and how it could benefit your company, jot down the big day - 24th January 2017 in your diary. The teaser session will run between 9am - 10.30am and will give you vital information about how Cisco Sparks works, how it could benefit you, as well as ground-breaking news about the product. Want to join us? Then register your details here and we'll see you there!
We are proud to say that Cisco Spark is an innovative communication platform, which would be a great collaboration platform for those on the move. If you work remotely, it can be hard to communicate effectively with a variety of individuals, therefore this product is designed specifically for business scenarios.
Great features include:
One of the huge differences between Cisco Spark and other communication platforms such as emailing or WebEx is that this platform allows all business communication to be in one place. Therefore, projects can be managed effectively with little confusion, regardless of the location of team members.
UCtel will be there, and we hope that you will join us for the virtual meeting on 24th January. If you would like any further information about Cisco Spark before this date, please contact us to find out more.
Created on 19/01/2017 09:00:00 Comments (0)