About Us

Flexible approach

UCtel ensures that the technologies we implement are closely tied to your current and future business strategies. Also we offer training sessions, tailored to your support team, we can be as flexible as your business needs us to be.

Technical brilliance

We are Cisco Select certified Partner, which allows us to tailor and deliver services exactly the way it needs to be.

What we do

UCtel has an outstanding record of projects, delivered on time and within budget. We conduct a Systems Audit, which will allow us to optimise your company’s communications. Audit based assessments lay foundation for an enhancement project plan. Discussions with relevant teams help us to deliver against this plan and ensures the solution will improve your business.

UCtel has experts and expertise to help transform your business. From small, green field builds and upgrades to large projects, where legacy phone systems are replaced with modern Cisco UC solutions.

The business benefits are substantial

  • Mobility for your business - keep workers productive wherever they are.
  • Reduced total costs of IT ownership: unified infrastructure, simplified provisioning and maintenance, improved end-user productivity and enhanced communication experience.
  • Cisco Unified Communications Manager removes the need for different communication systems, makes for an easier and low-cost collaboration.

NB: Businesses downtime is minimised by an included Out Of Working Hours cutover services.

Services

Unified Communications as a Service
  • Innovate - we place a member of the UCtel team on site as our point of contact.
  • Competitive - low daily rate is charged for this resource, who is skilled to a sufficient level to be able to complete the majority of Cisco Unified Communications tasks.
  • Skills on demand – where specific high-level skills are required for certain project tasks, these can be accessed from our resource pool.
  • Design - UCtel Solutions Architects deliver a project plan or scheme of work and then provide a breakdown of tasks and activities to our on-site representatives.
  • Project - our CCIE engineers, facilitated by our onsite points of contact, can remotely accomplish certain tasks, requiring higher levels of expertise.
  • Support – our Lab is covering all the latest UC technologies , which allows our maintenance teams to deliver exact solution specific support on any particular problem.
Spark services
  • Certified - we are Cisco certified Select Partner.
  • Deliver - Spark and Spark Hybrid services.
  • Integrate - We can seamlessly connect on-premises call control with the cloud-based message and meeting capabilities of Cisco Spark.
  • Improve - UCtel can help you grow your business by extending the value of on-premises or managed solutions.
  • Differentiate yourself by cloud collaboration service that is simple, secure, and complete.
Why us?
  • Access to a wealth of technical skills and expertise.
  • UCtel has constantly growing team of professionals and associates.
  • Loyal - over fifteen years of experience in building long-term relationships based on trust, loyalty and ability to deliver to expectations.
  • Proven individual and collective record of accomplishment with an innovative approach to each project.
  • Solution focussed – resolving your UC challenges with ease.
  • Maintain flexibility to make things work.
Project Strategy
  1. Project schedule is provided to the UCtel Technical Architect.
  2. UCtel Technical Architect designs a solution according to specifications and obtains sign off from Project Owner.
  3. A task list for delivery by onsite resources is compiled.
  4. UCtel resources are harnessed as and where specialist skills are required for specific tasks. Customer pays only for what they consume.
  5. Solution is overseen by our Technical Architect, ensuring delivery to specifications and timescale.
  6. Additional Support accessed and if required is picked from our network of skilled associates.

Case Studies

  • Case Study Wolseley
  • Case Study CLCH
  • Case Study Amlin
  • Case Study VTB
  • Case Dufry

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Wolseley Logo
Wolseley Companies
Testimonials
"Seamless transformation for the end-user was of paramount importance to Wolseley. UCtel understood our business and their delivery of our 600 Sites was excellent!"
Nathan Wright, Project Manager, Wolseley 
What we delivered
The Challenge

Wolseley wanted to improve customer services delivery. The existing, technologically obsolete, infrastructure was not up to the task of accomplishing the goal. If not acted on, the impact would have been a missed revenue and a potential decline in market share.

A single missed phone call makes a substantial loss in sales. Wolseley was assure that investment in a Cisco technology would deliver the following benefits to the business:

Goals
  1. Eliminate neglected customer interactions.
  2. Enriched customer interaction both on premises and on a phone.
  3. Improved call handling through centralised telephony system:
  • Inter-branch telephony with zero costs.
  • Hunt Groups that span locations.
  • Corporate wide phone contact database.
  • Advanced Voicemail for users and departments.
How we achieved it
How we delivered a rollout of 660 locations

UCtel was instrumental in delivering a new branch infrastructure, known within Wolseley as the Project Connect. UCtel completed full rollout of the Project Connect to circa 660 locations. Technical delivery of each site consisted of five stages:

  1. Site Infrastructure Changes – thorough site audit, site re-cabling, equipment rack deployment, power to the site upgrade.
  2. Central Services Changes – assessment of Cisco platform readiness, site dial plan implementation, CUCM/Unity configuration, provisioning of WAP, population of Andtek directory (VIP lists).
  3. Cisco Voice Deployment – configuration of site specific CUCM/Unity changes (extensions, voicemail boxes, hunt groups).
  4. Site Equipment Deployment – installation of LAN switches, access points, SIP ringers, local voice configuration on a router (SRST), technology adjustments.
  5. Completion of Delivery – existing and new assets management, update of deployment information in CMBD documentation, sign off forms, onsite training and transition to support.
Project Connect delivered the following business benefits:
  • Consistent and ubiquitous telephony solution across sites.
  • Uniform features and management interface.
  • Flexible and easily scalable deployment.
  • Ability to migrate to companywide communication solutions with cross-site functionality.
  • Wireless access within branches.
  • Capability to migrate to SIP trunks.

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Commercial Reasoning

The customer wanted to improve delivery of customer services. The existing, technologically obsolete, infrastructure was not up to the task of accomplishing this goal. If not acted on, the impact would have been worsening customer satisfaction levels and decline in productivity.

A single missed phone call makes a substantial impact on customer satisfaction levels. Client was assure that investment in a Cisco technology would deliver the following benefits to the business:

  • Eliminate neglected customer interactions.
  • Enrich over the phone customer communication.
  • Improved call handling
  • through centralised telephony system.
  • Inter-branch telephony with zero costs.
  • Hunt Groups that span locations.
  • Corporate wide phone contact database.
  • Advanced Voicemail for users and departments.
Solution

UCtel suggested a delivery of the following:

  • Consistent and ubiquitous telephony solution across sites.
  • Uniform features and management interface.
  • Improved call handling
  • Flexible and easily scalable deployment.
  • Ability to migrate to companywide communication solutions with cross-site functionality.
  • Capability to migrate to SIP Trunks
Realisation

UCtel is an expert in updating an existing and delivering a new infrastructure, so rollout of 6000 devices over 60 locations and migration from multivendor to Unified Cisco technologies went without any complications. Technical delivery of each site consisted of following stages:

  1. Central Services Changes – assessment of Cisco platform readiness, site dial plan implementation, CUCM/Unity configuration. Two Data Centres joined with SIP links.
  2. Cisco Voice Deployment – configuration of site specific CUCM/Unity changes (extensions, voicemail boxes, hunt groups)
  3. Site Equipment Deployment – installation of access points, analogue gateways, technology adjustments.
  4. Migration to SIP trunks – relevant configuration and testing with onsite presence. All ISDN lines migrated to SIP.
  5. Completion of Delivery – existing and new assets management, update of deployment information in CMBD documentation, sign off forms, onsite training and transition to support.
  6. Removal of legacy devices – collection and utilisation of outdated equipment.
Feedback
"Smooth conversion to a seamless communication was of vital significance to us. UCtel understood our business and their delivery was flawless!"

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MS Amlin
MS Amlin
Business Rationale

MSAmlin wanted to improve existing infrastructure. UCtel was to analyse present telephony system and emphasize current shortcomings. There were some problems, affecting day-to- day business, that were not been able to solve by an existing IT support. MSAmlin operates internationally with offices scattered all-over the world, Miami, Dubai, Zurich, London, Singapore. If not acted on, impact would have been a missed revenue and a potential decline in market share.

Every missed phone call creates a substantial loss in sales and a drop in customer satisfaction levels. MSAmlin was assure that investment in an expertise would deliver benefits to the business:

  • Faster troubleshooting and problem solving.
  • Less downtime, due to better planning.
  • Innovative approach to existing practices.
Solution

UCtel was assigned to deliver the following:

  • Thorough systems audit.
  • Detailed analysis of a complete UC and virtualisation packages, including CUCM, CUC, IM&P, UCCX, PLM, CIMC, ESXi.
  • Exhaustive hardware review on Cisco UCS, ISR, endpoints.
  • Eliminate neglected customer interactions.
  • Pinpoint faults that hold down the system.
  • Highlight areas for improvement.
  • Analyse disaster recovery capabilities and scenarios.
  • Examine systems for reliance on vendor’s best practices.
Realisation

UCtel was contributory in delivering an in-depth health check report on a telephony infrastructure of MSAmlin.

  • Logs analysis revealed the source of a problem than business was experiencing for months.
  • Comprehensive hardware and software overview.
  • Hardware and software issues were documented in detail.
  • Best practices emphasized and commented on.
Feedback
"Report makes a resourceful source of ideas for future improvements."
Lee Reuben, Infrastructure Delivery Manager, MS Amlin IT.

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VTB Capital
Wolseley Companies
Business Rationale

VTB Capital wanted to improve companywide communication and customer services delivery. The existing, technologically obsolete, infrastructure was not up to the task of accomplishing the goal. If not acted on, the impact would have been a missed revenue and potential decline in market share as well as worsening customer satisfaction levels and decline in productivity.

A single missed phone call makes a substantial loss in sales and drop in customer satisfaction levels. VTB was assure that investment in new technology would deliver the following benefits to the business:

  • Eliminate neglected customer interactions.
  • Enriched customer interaction on a phone.
  • Improved call handling through centralised telephony system.
  • Inter-branch telephony with zero costs.
  • Hunt Groups that span locations.
  • Corporate wide phone contact database.
  • Advanced Voicemail for users and departments.
Solution

Requirements were as follows:

  • Deliver a detailed documentation of High and Low level designs.
  • Build and configure all components in accordance with Cisco Best Practices, International and Business specific requirements.
  • Supply a multivendor solution: Tandberg Video Conferencing, Net screen, Voice Recorder, Riverbed and Cisco Routing and Switching.
  • Consistent and ubiquitous telephony solution across sites.
  • Uniform features and management interface.
  • Flexible and easily scalable deployment.
  • Ability to migrate to companywide communication solutions with cross-site functionality.
Realisation

UCtel is an expert in updating an existing and delivering a new infrastructure, so deploying new VTB Capital offices in Dubai was the right project. Technical delivery consisted of following stages:

  • Co-ordinated with local and global partners to meet the deadlines.
  • SIP integration with IPC system and CUCM.
  • Detailed audit of global VTB Capital voice infrastructure.
  • Current implementation shortcomings emphasized and UC Expert suggested deployment of the new features.
  • Designed, planned and tested solutions for global upgrade for CUCM, with five clusters and over 2000 users, and Inter-cluster Extension Mobility.
Feedback
"UCtel did a terrific job delivering solution in record time and with fully met expectations."

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Dufry
Wolseley Companies
Coming Soon

Dufry is a currently ongoing project and feedback will be provided shortly.

Check our blog

 

Get in touch

Reach out to our team

Email: sales@uctel.co.uk

Tel: 0 3333 4444 17

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BT2 8GB

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D02 FC43

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